FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to Innovative Haus — we’re here to make your shopping experience fast, easy, and frustration-free. Below are answers to the questions we get asked most often.

🚛 When will my order ship?

Orders placed by 10 AM PST (Monday–Friday) ship out the same day. Orders placed after that will ship the next business day.

📦 How long will delivery take?

Orders typically arrive within 3 to 7 business days, depending on your location. All items ship from our U.S. warehouse via USPS or UPS.

💸 How much does shipping cost?

Shipping is 100% free on all orders — no minimum required.

🛑 Will I receive tracking information?

Yes. Once your order ships, you’ll automatically receive an email with a tracking number so you can follow your delivery in real time.

🔄 What is your return policy?

We understand things happen, and we want to make returns easy for you. Here’s everything you need to know:

You have 30 days from the date of delivery to request a return.
Items must be unused, in original packaging, and in resellable condition.
Items marked as final sale are not eligible for return.
To start a return, email us at info@InnovativeHaus.com with your order number and reason for return.
We’ll email you a prepaid return label and instructions.

Return address:
Innovative Haus
Returns Department
494 Bridgeport Ave, Suite 180
Shelton, CT 06484

Once your return is received and inspected, we’ll issue your refund within 2 business days.
If you received a damaged or incorrect item, we’ll ship a replacement at no cost and cover the return shipping.

Haven’t received your refund yet?
Please allow a few business days for your bank or credit card to process the refund. If there’s still an issue, contact us directly.